Tim G.

The ATP tour final was altered (not cancelled) and O2 offered all buyers a 60% refund on the purchase price of their tickets. I had sold a pair of tickets to this final on viagogo for £230 per ticket. When the news about the 60% refund came out, I accepted this and was expecting only 40% of the ticket sales price less the 10%+VAT ViaGoGo selling fee. To my disgust ViaGoGo had applied their 10%+VAT selling to the full £460 total rather than the 60% reduced £184 total. This is a completely immoral stand in my opinion and would be judged fraudulent in most cases. When I called up to complain they said that was their managements final decision on the matter and I couldn't speak to a manager. My complaint call was to a Helene at 12:16 on Thurs 27th Nov 2014.