Timm J.

I purchased a pair of high heel sandals from My Lolita Dress back in February. I am a big "gal" at 6'4" 250lbs so shopping for women's shoes is difficult. I was very excited to find this site with a large selection of shoes available in my size. I ordered a pair and anxiously waited. The sandals arrived but the strap was a couple inches too short to fasten. My ankles are proportionate. When I wrote them they tried to blame me and then agreed to send longer straps. I told them specifically how long to make them. I waited two months, which they said I would have to; this bugged me because it wasn't my fault and there are faster shipping methods than this, but of course they wanted to do it on the cheap. After waiting the two months with no straps in sight, I contacted and was told they would be ready the following Monday and may have to wait another 5 to 6 weeks. The new straps arrived thankfully much sooner than that but with a different stud detail that doesn't match the strap across the toes, longer than requested and I was told I could cut them to length, I did this and of course had to punch additional holes as well. I strapped them both on, stood up and nearly broke a leg because the shoes are apparently, despite their size, not engineered to handle my weight and they immediately buckled at the point were the heel joins the sole. These were not stiletto heels at all but chunky ones. Poor quality, poor customer service, dishonorable liars.