I, like Spencer B., do not have the negative experience that seems to be so prevalent in postings here. As a matter of fact, if you research reviews by companies who compare and rate ancestry research sites (including their customer support and knowledge) it is consistently ranked second only to Ancestry, com. I also couldn't help but notice some of you in this string are actually complaining about Ancestry.com and not Archives.com. At any rate, I subscribe to Archives and another family member uses Ancestry and we compile our findings to get a better family tree. Yes, I actually find info on Archives that is not found on Ancestry and the same is true the other way around.