Timothy V.

Ordered on 5/29. Order total was around $350. On 5/31 received an email that the order had been completed and after a few days without receiving the order I accessed their website and looked up the tracking information. The FedEx tracking information was bogus. Reached out to customer service, said the product was out of stock but would ship within a week. 2 weeks later no product, reached out again, same response. Two more weeks, reach out and exact same response. On 7/7 when I got the same song and dance again, I stated I would prefer refund. They have had an interest free loan long enough. Was told the only way to make that happen was to email a specific individual, did so on 7/7. Have called multiple times since then have yet to get anyone to process the refund. As of today, 7/20, no refund, no product, nothing but run around from the gorecon.com AKA Recon Lighting.