Tim S.

I've only made one purchase with Nin Nin Game, but I won't make that mistake again...

Please listen to the recent reviews, as well as the posts on Reddit. Nin Nin Game are not an honest business, and in the event that anything doesn't go to plan you will likely not be looked after. Rather, your time will be wasted and you'll wish you didn't bother with them to begin with.

Here's my story. I placed an order for a Kotobukiya HMM Zoids model kit on Nov 29. The item was listed as in stock on their store. I paid for Fedex/DHL shipping and the total cost on the invoice was ¥13,096, which included a ¥5,000 shipping cost. The order was paid for in full and immediately confirmed/finalised. Nin Nin Game did not ship my order within the 2-4 business day period they advertise on their website, and after waiting over a week I contacted them to ask when it would ship. They replied assuring me that my order would ship the next day as a matter of priority.

2 days passed and I had not received any shipping/tracking info. I did however receive an email telling me they could not ship my order because of COVID restrictions with Japan Post. I replied and reminded them that I had already paid for DHL/Fedex, not Japan Post. They replied stating the previous email was a mistake and that they would ship my order soon...

Later the same day, I got another email from them asking me to pay an additional ¥2,700 ($35 AUD) in shipping fees because they had the wrong measurements for the item. Naturally, at this point I was furious because not only had I been stuffed around for nearly 2 weeks, but they were asking me to pay them more money to cover their own mistakes.

They claim that the item was not actually in stock, but on pre-order when I purchased, and that was why they had the wrong measurements. Apparently they only received it a day or two ago. However their website very clearly had the item listed as in stock and there was nothing in the listing about it being a pre-order or anything. It's their responsibility as a business to provide accurate prices and stock levels on their website. No matter how you look at it, it's both morally and legally wrong to sell something to someone at an agreed price and ask for more money later.

Even in their own Terms and Conditions it reads under under section 2 - Contract and Orders - 2-1 Prices: "Only the price specified in the invoice may be considered as final. Invoice prices include price of the products, handling/packaging fees, storage, and delivery costs."

The amount on the invoice, which according to their own T&Cs is "final", is ¥13,096. The exact amount I paid. So unless I missed something, Nin Nin Game appear to be breaching their own T&Cs here.

I challenged Nin Nin Game on their request for additional payment stating everything mentioned above, but they still would not do the right thing and honor the price on the invoice. Most good businesses would deal with their own mistakes internally rather than trying to push the cost onto the paying customer. To stuff someone around like this and expect more money from them is ridiculous.

Now I just hope that the refund process isn't as frustrating as the buying process... Because that's probably going to be the next step. I will update this review with the outcome as it happens.

But for now, AVOID. Nin Nin Game are dishonest, do not care about their customers and have no problem wasting your time. Try Plaza Japan instead.