Tech support was unable to resolve my most recent disconnect - again. They just disconnected me when I asked for a credit to my bill for a 5 day period of not being able to connect. Good news - they'll send a tech to check the line and MY MODEM. My modem is new and has been working without any problems - until someone at WOW does some sort of "maintenance" and my connection goes out. If it wasn't a monopoly, I would kick them to the curb and switch to some other incompetent company.