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"I made it clear to the salesperson that I needed an agreement with signatures from both parties to present to investors for my business. I was told that after I signed it, they would also sign it and send me a copy. However, I never received the signed copy, and instead, they sent me a bill for $650, including various unexpected charges, despite the agreed-upon price for the space being only $275.
Tip for consumers:
Regus-Raleigh is totally unethical and scammers
Products used:
I had to purchase a space that provided me a signed lease agreement
Tina T.'s review of Regus earned a Very Helpful vote
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Empty.
Hi Tina,
I’m sorry you felt the need to escalate this.
Let me assure you there is nothing untoward going on here and it’s unfair of you to call us these names.
Our online service agreements cannot be countersigned, and our signature is not necessary for it to be valid; we’re sorry if there was any confusion surrounding this.
I have looked at your billing concerns and the charges are correct and in line with your agreement.
A member of my team has contacted you directly to assist and you are free to contact me directly at michelle.spire@regus.com if you need further support.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus