I purchased a dress and jacket, I ordered purple and got Fuchsia. I contacted company immediately - this was their response
On Tue, Feb 2,2016 at 4:04 PM, beformal.au <*******@beformal.com.au> wrote:
Dear Tiria
We are really sorry for the inconvenience.
But the settings of your computer screen may alter the color of the pictures shown online. Slight color aberration of your dress and the color shown on screen may not mean that the dress is defective or mis-shipped.The actual color should be the color of item you received.
Thank you for your kind understand. So would you please accept it if we offer you $40 discount as a compensation for you? Moreover, we promised we will also offer you a nice discount for your new order in the future.
If any other questions, please feel free to let us know and we'll reply you asap.
Thanks and Best Regards
Ivy
Customer Service Department
Website: www.Beformal.com.au
Mail: *******@beformal.com.au
No response about the sewing, today is 18/3/16, I posted the parcel back and they are still saying it has not arrived.
Australia Post tells me that it regulary occurrs that parcels are posted to china and the recipient denys receving it and it ends up returning to you by ship 3 months later.
DO NOT SHOP FROM THIS COMPANY.