Tito S.

An order meant to be Christmas gifts was placed on 11/5/2023. It is now 10 weeks later and still no hats. However, that isn't the worst part of my CapBeast experience as that honor goes to the horrible customer service from Faiz and Team CapBeast. From slow response times to giving non-committal answers to the specific question about when the order would be shipped like "I can see that processing takes longer than it should take. I will have a look into the matter, check with the relevant department and do all in my power to have all of the processes involved expedited as much as possible." There has been no update about the status of the order since the last contact on the 5th of January, 2024. With all of the other options available for this type of service please take your business elsewhere.

CapBeast? A better name would be CapLeast.

Update: A refund was requested and at least they are consistent by not responding.

Update #2: A complaint has been filled with the BBB in Canada.