T L.

The most shady business practises I've experienced. I got the december box and knew about the subscription auto renewals as I've had many subscription services before but could not find any option to cancel it on the webpage. I assumed it was not part of a subscription because I used a code and got a different box then those who have subscribed. (I saw comments who have the subscription complaining not getting it and being neglected) In January they took my money for January and finally found an option to cancel and did. Because the subscription says still active although I received a confirmation e-mail that I cancelled I contacted CS. They stated me the policies for a 3,6 & 12 month subscription which does not apply here at all. After a bit back and forth, they even admitted that once you sign up and cancel immediately one more box will be generated after cancellation which means you automatically sign up for 2 boxes. Didn't even response to their missing cancellation option.