Honestly don't know how they are in business - it looks good, but is hands down the worst stove I have ever had, and I have had many stoves in my life, from college on. The burners cook too hot and are hard to control, the super burner ignitor is erratic, the stainless griddle takes too long to heat up, is a pain to keep clean, and should be cast iron or non stick. I have barely used the oven because I don't trust this stove and dislike it so much. Customer service is a joke.