I made an successful offer on a pair of shoes, without realizing that i could've gotten an additional discount off the asking price and off my offer price, if i would've just signed up for their email list. I wrote the customer service rep a woe-is-me email, and within 2 hours, Ms. Angelina wrote me back to tell me she'd applied the additional discount! And then the shoes arrived a mere TWO days later! Would happily do business with Mulberry Muse again!