We ordered wedding dress for our daughter, we paid for dress, delivery and made additional payment for fast delivery. The dress arrived late for a week. It was just before the wedding. The dress was in awful condition. I can not describe the ugliness of the delivered dress. It is absolutely different form the one presented on their website. We tried to contact the merchant, there is no exact contact information other than email, to what they barely reply. It was sad experience. We could not get a refund or even an apology from merchant. My daughter did not wear the dress, we had to spent couple of days searching for wedding dress. People do not use this site. And never try to buy anything from this website www.firstdress.com