I placed an online order with Laura Geller beauty products and decided within minutes to cancel my order. I tried chat but that didn't work so I used their process for "contact us" and received and immediate bot response with a pre-filled templated indicating they do NOT do order cancellations. This experience tells me that this is not a legitimate company. I think it is fair to note that the company that actually owns Laura Geller products is owned by AS Beauty. Which in my opinion is a shell company because their customer service is so bad!
Dear Jo, we are sincerely sorry to hear that you are not satisfied with our services and thank you for taking the time to share your experience
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The Vestiaire Collective team