Ruqayat Tobi R.

Booking ID: ******* two-zero-four-eight-zero-five-six

Despite my numerous attempts to seek resolution and the company's promise of a refund within 20 working days, it has now been over 11 months since the initial payment was made, and I have yet to receive any refund or satisfactory response from the company.

I made a payment for a flight ticket to Rehlat back in May 2023 and immediately requested a refund upon discovering the deduction from my account despite an email confirming the flights were not available. I was assured by your customer service representatives that the refund would be processed within 20 working days. However, it is now the beginning of April, and I have still not received any communication or refund from the company.

I have called the service line multiple times, enduring long wait times and receiving the same empty promises that the refund is being processed. This lack of transparency and failure to provide a resolution is beyond frustrating and unacceptable.

AVOID THIS COMPANY LIKE THE PLAGUE!