We needed our package for a birthday party tonight and paid extra for shipping to get it here early it didn't come. I called and talked to Brianna and she was amazing they totally refunded my shipping amount back to me! I love these guys! That is the best customer service I have had in a long time. No questions asked just refunded my shipping back to me of $25! You guys are Awesome! Thanks to Brianna and the people she works with! VERY SATIFIED customer in Utah!