Initially, I enjoyed playing at the online casino and set my goal to winning over one billion coins. After I'd made good progress, the game turned on me and took the majority of my winnings. When I asked customer service what had gone awry, I was told the best way to win was to "buy charms" and/or pay to upgrade to VIP. Also, their I was too often denied a slot tournament win when I had clearly come in first place. Too frustrating and so few wins as the months passed, so I now only play an occasional bingo card. The site's owners should read all these negative reviews and perhaps overhaul their online casino.