Tom B.

They are absolutely terrible. I know they aren't the one issuing tickets, that's a separate thing, they are terrible at what they do. They cannot process payments well. I submitted a payment online and received a message an error occurred and to try again. So I did it over the phone, well, turns out both payments went through. You call customer service and ask them to compare confirmation numbers, they don't have them, you ask for your confirmation for a payment they show as posted, they don't have them. When you ask to reconcile between any of these pieces of information, they cannot. If something goes wrong, you have to take a photo copy of your bank statement and mail to them and ask for your money back with a letter, not much chance of that working out. There is no supervisor available to speak. There is no one that cares to be professional. No path to find resolution to payment processing.