Cowboys! They got rid of all my great keywords and replaced them with useless ones for my business. They added "Affordable Prices" to my description even though that is not what I am offering. They locked out my website so I couldn't use it for vital client work and I couldn't even log into my own website. They did all of this without letting me know what they were up to and they were very difficult to reach to get any answers. Now unless I turn things around very quickly I have gone from being very successful to being on the verge of bankruptcy thanks mostly due to their incompetence.