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My wife and I bought two bar chairs for nearly $1,000. When they arrived, the quality was so bad that after opening the first one we refused shipment from the carrier and sent both of them back. No way would anyone pay $1,000 for the chairs we received. Once returned, Serena & Lily issued credit for the product only. Billed us $160 in freight for receiving and returning product they should be embarrassed to sell. We have purchased other items from S&L, and we are NOT customers who buy items and ship them back for no reason. Regardless, we spent $160 to learn that we shouldn't buy from Serena & Lily in the future.
Tip for consumers:
Buyer beware - If Serena & Lily sends you poorly made products, you will pay dearly (excessive freight) for the experience. It's one thing to prevent customers from abusing a policy of free returns, but it's another thing altogether to ship cheaply made products (for $1,000 sell price) and then charge the customer $160 when said products are returned because they are so poorly made. Proof is in finding better chairs elsewhere for less money. S&L is over-priced and not customer focused.
Products used:
Returned bar chairs of poor quality and bought better chairs elsewhere for less money and with much better service.
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