Tom T.

They are a fraudulent operation that preys on seniors through lies and deceit.

No matter what you are told by their "customer service" reps, do not believe them, especially if you are purchasing a phone through them. I was told I could exchange a flip phone, which was technically incoherent on so many levels, for a less expensive, easier to use phone for my elderly friend.

I was forced to pick up all shipping charges and then found out they refused the phone because it wasn't "like new". The issue? A microscopic scratch in the charging port ( see photo). Other than that its appearance and functionality were perfect.

Also, don't be fooled by their AARP endorsement. When I complained to AARP, they dragged their feet contacting Consumer Cellular and then weeks later told me there was nothing they could do.

Buyer (especially seniors) be very, very careful with both these organizations. They are not what they say they are.

If you are expecting a reasonable time frame for your scanning, this is NOT the company for you. The total time from when I placed my order until I actually saw my transfers online was 36 days. It was another two weeks before my originals were returned.

The only reason my order was processed this "fast" was because I constantly hounded them about their terrible service after weeks with no communication. Early on they sent me a notice stating "We are now digitizing your items" - which turns out was a complete lie.

Finally found someone who was honest, and their response about the long delay in processing my order was: "We are now digitizing your items means that your order is in the process of being digitized but may not reach a technician automatically. Unfortunately, we are short-staffed at the moment, hence the delay in getting your order processed through to completion." Say what?

Then, after weeks of delays, they held up my order for a bogus additional payment, when in fact they actually owed me money. It took them days to resolve this internal IT problem, but in the meantime they refused to release my order. Days later, they released the transfers and refunded me $37.71 with no apology for all the delays.

Never again will I use them. I had high stress the whole time they were in possession of my priceless videos. It took days for them to respond to my messages which stressed me even more.

In retrospect, I believe the reason they are always discounting everything is that they have positioned themselves as the low price leader and not a quality, reputable resource for your irreplaceable memories. Taking this risk is similar to looking for a low priced brain surgeon.

BUYER BEWARE!