Tom T.

Honestly the booking itself was very easy; however, the customer service was beyond awful. I only used this site because they had a promotion running at the time (10% of booking if using Apple Pay) which I utilized; however, the app was not working during the booking time period so I reached out to customer service to get this resolved and the did not take any of the comments into consideration. The price for booking via hotels.com was the same price available through the hotel website. Going forward, I will actively avoid using this app and discourage others from using it too. Very disappointed.