Tom W.

This review relates solely to one issue with Quicken and Citibank: the inability of Quicken to download transactions from Citibank accounts. Overall, Quicken is an excellent financial software that I have used successfully for many years. But for the past few months, Quicken lost the ability to download transactions from Citibank and it has been unable to work with Citibank to fix the issue. When I contact Quicken, they say to contact Citibank. When I contact Citibank, they say to contact Quicken. This is very frustrating for Quicken customers who have accounts at Citibank, and it negates the convenience of using Quicken software in conjunction with Citibank accounts. It appears that Quicken and Citibank have not been sufficiently motivated to find a solution to the problem which is disappointing. Quicken and Citibank have not explained to me why there is a problem. The only hint given by Quicken is that Citibank has a new authentication procedure that Quicken cannot handle. That sounds like a software design issue that, with proper motivation, should be fixable if the two businesses can work together to address it. So, Quicken and Citibank, please get on with it. Your customers are getting upset at the lack of progress.

I purchased two patio chairs through Houzz. The vendor is Patio Retreat. The chairs arrived but the wrong bolts were included and the chairs could not be assembled. I emailed Houzz and sent pictures. The vendor's first reaction was to blame me for putting the wrong bolts in the wrong holes. I responded by email to Houzz. Eventually, the vendor agreed to send the correct bolts. Unfortunately, they sent enough bolts for only one chair. It is now 5 weeks later and the second set of bolts has yet to arrive. If this had been Amazon.com, the entire matter would have been resolved and I would have received the correct bolts in a week or less. Houzz needs to improve its customer service. Houzz could start by discontinuing any product from the vendor Patio Retreat.