Tone D J.

I have used house cleaning services many times throughout my life, and so far, I have been a happy customer for the most part. I work all day, and although I do most of my own house cleaning, doing a thorough job can be exhausting, so I thought to myself it was time to call the house cleaning company again. However, since I was unable to find the contact info to the last cleaning company (who I was very happy with), I decided to try Merry Maids of Albuquerque--oh boy, I wish I never had.

The Merry Maids showed up on time which I appreciated. When they were done, they asked me if I wanted to do a walkthrough. We quickly found several places that they had skipped. When I pointed it out, one of the girls came to clean it.

In one area of the living room, I had left a small part of the aloe plant on the floor to see if they would pick it up and clean it prior to their arrival, at the walkthrough, it was still there, and there was dust behind the plant as well as under the small shelf next to it. I pointed that out, and the girl came and cleaned the area too. Both counters in the bathrooms had not been cleaned either, or the mirrors, or had the tiles in the master bedroom shower. I pointed that out, and the girl came to clean it. At this point, I wondered to myself, did these people clean at all? Did I just throw money away for nothing, $321.47 to be exact? Weren't they supposed to sweep and mop the floor?

After they left, I found more places, like the master bathroom floor had not been moped at all, nor had the stairs! The living room floor, kitchen floor, and the rest of the floor space were not cleaned either, seriously, what the...? The only area where I can see that they did something was vacuuming the bedroom floors. The business space downstairs also had several areas that had not been cleaned.

I called four times and left three messages, but almost three days later, I have yet not received a callback, this is so unprofessional. All I get is generic text messages asking me what I thought of the service and for me to click on a link to rate their workers and service; the first time I rated them a three-star (too good rating if you ask me) due to the poor quality of the work, and the second time I rated them one star due to the unprofessional non-existing customer service.

I do not appreciate being ripped off like this. I work long hours and barely sleep. I was looking forward to a clean house again, and now well...

Two days later (today), my old cleaning company business owner comes over to my place to look through my home and business (I live in a residential/commercial space), and she could not believe that the place was professionally cleaned two days ago. I told her I couldn't believe it either. I am so happy I found their contact info again! She pointed out several places that looked dirty, and she shook her head. I scheduled a cleaning with her company a week later after I had my home and business cleaned by a professional cleaning company!

My place used to be a busy Airbnb and anyone who has run an Airbnb can perhaps relate that cleanliness is one of the most essential things a host can provide for their guests. During the Airbnb days, I did all the cleaning myself, so with this said, I do know what clean looks like. Although my place wasn't in the same shape it was in its Airbnb days when the Merry Maids came to my place, it was still decent. After the Merry Maids were done, well, my place still looks like it did prior to the cleaning job lol! I am going to contact the Better Business Bureau and some other sources to leave a formal complaint about this company.