Toni B.

I switched over to CenturyLink in September of 2015 because they were able to offer the speed we needed for video uploads, they had a great price, and their customer service was very good - slow, but good once you got ahold of someone they were very responsive. At the time, I was hesitant to enter into a two year contract, but was assured that the contract and terms would carry over to our new home if we moved. It turns out, that was only partially true.

We recently moved to the Black Hills area of South Dakota from Colorado. Although it is true that CenturyLink has service in our area, it is at a much slower speed. If we want to get the same service we had in Colorado, we would need to get a business account at a substantial increase in price. Because we upload videos and other data-dense items, we really needed the same service, at the same price as we contracted. CenturyLink could no longer provide what we had previously contracted for.

Therefore, we went with another carrier and I cancelled my service. When I did so, there was no mention about an early termination fee. In fact, there was no mention as to the final amount at all.

I then received an email notification that my final bill was more than four times the normal monthly. I called Century Link. It turns out that they were charging me an early termination fee, despite the fact that they could NOT meet the service I contracted for in Colorado now that I lived in South Dakota.

After multiple phone calls and escalation to their customer care (I nearly choked typing that), I was informed that they would not waive the early termination fee, because they had service (albeit woefully inadequate) in my area.

Picture this - you have a 2-yr lease on a Cadillac in Colorado. You move to South Dakota. The dealer tells you that you cannot take your Cadillac with you, but not to worry. They have a vehicle in South Dakota that you can transfer your lease onto - its a Ford Pinto, but hey it is a vehicle and the lease only covers your having a vehicle, not the type of vehicle. The dealer then informs you that if you want the same car you had in Colorado, you have to pay twice as much on the lease.

A tin can and two strings is technically phone service, but I wouldnt consider it equal to an iPhone.

It gets better. I was assured that the auto withdrawal of my monthly payments would cease because my account had been closed. I was further instructed that I would be mailed a final bill and mailing label to return the equipment. I have yet to receive either. Lacking a bill, I sent a $40.11 check to CenturyLink towards what I was told was my final bill. When I balanced my credit card statement, I discovered that they had auto-withdrawn the entire final bill. To add insult to injury, I also received a email that my current bill of $40.11 was available online and that NO ACTION REQUIRED - YOU ARE ON AUTOPAY. It took another half hour on their chat to get this straightened out and the $40.11 refunded.

I will never, ever, use CenturyLink again. I hope it was worth the refusal to waive the early termination fee to CenturyLink to turn a formerly happy client, who previously enthusiastically recommended their services, into a disgruntled ex-client who will now emphatically warn folks away from this company.

I purchased an LG HBS 760 Bluetooth Headset to replace my 770 which had been stolen from a hotel room. TechRabbit's website was easy to use and I received the new headset in half the estimated time. I have had no problem with the item and am unable to review their customer service from a "problem" standpoint.

Am very pleased with the service, speed of delivery, and cost of the product.

Back on 9/28 I ordered Outlook for my 82 year old mother, who has limited sight (20% vision) and has been working with a trainer to learn to use a computer for limited sight. She uses a program called JAWS that reads to her what is on the screen.

Because Outlook is the best email program for JAWS, I ordered a download for her. I am in a different state than my mom and have to do everything remotely. SaraSoftware double billed me for the order. I filed a dispute for ONE of the billings with my credit card company. The credit card company erroneously credited my account twice. Then, since they can't credit for a purchase not made, the added one of the charges back to my account, in other words, I had two refunds and three charges.

I began an email exchange with SaraSoftware requesting the activation code. They requested my credit card number to review the matter. I gave them my email and my mom's email. When I asked how secure their server is, they emailed back that they use gmail. I sent them the credit card information encrypted along with information on how to open the email. They couldn't open it. I requested a phone number where I could call them and provide my credit card number. I was informed they could not take incoming calls. I asked if they would call me. I was informed they could not. At some point during this time, SaraSoftware also credited my account for the double billing rather than sending me the activation code.

I reordered the Outlook again on 12/28. Since this was for my mom's computer, I put her email address on the order, rather than mine.

Mom received confirmation of the order on Wednesday, December 28,2016 9:44 AM. She received confirmation of payment on Wednesday, December 28,2016 9:44 AM.

Then, on Friday, December 30,2016 12:15 AM she received and email stating: We have processed your SaraSoftware refund for order with the reference AWEUSBLTK.

I NEVER requested a refund. I wrote to SaraSoftware through their website once again, explaining the above and requesting that the REFUND be cancelled and again requesting the authorization code for Mom's Outlook, originally purchased on 9/28 and repurchased on 12/28.

Here is the email I received back: "We do not want to do business with you, sorry."

In other words, they are declining to do business with me because of their mistakes. I will never, ever, ever do business with SaraSoftware again.