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EXTREMELY unhappy with services received! Arrived almost an hour after the requested time frame, causing me to have to find other means in picking up my grandchildren from school. Had excuses for not properly cleaning the inside of my car and charged extra for the privilege. At the time of me writing this, they began working on my car at 11:50 a.m. It is now 6:10 p.m. because they've taken my car to a car wash to finish the work. I tried submitting this complaint on their website, miraculously it won't post! Will NEVER use this service EVER again and recommend that anyone considering it IMMEDIATELY begin looking elsewhere!
Tip for consumers:
Not completely reliable on the requested time frame. May add charges once the tech(s) arrive. May attempt to come back another day to complete the work. Expect the work to be completed many hours after the tech(s) arrive.
Products used:
Auto detailing services.
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Thank you for your feedback, Toni. We apologize for the inconvenience caused by arriving almost an hour after the requested time frame, as this definitely is not typical. You were just over a 2 hour drive away so I think when they ran into traffic it did not get accounted for and we are extreamely sorry about that. The reason they had to take the car to a different location to finish was because they were experiencing electrical issues when trying to use their machines at your home. We are sorry that this made the detail take longer. The extra charge was optional and discussed with you prior. It is because they had to do additional work that was not included in the package you got in order to remove adhesive in your vehicle and other things. This was completely optional and would not have been done if you chose not to. We appreciate you taking the time to let us know about your experience.