Tonya A.

I ordered a hookah I was very excited about. Received it yesterday and they sent me a base completely different from what was pictured. Also, the tray is scuffed because it wasnt wrapped for shipping, just sitting in the box with a bunch of other things. When I emailed them they responded that there are variations in color and the scuffs are because it is handmade. I get variations in color, but this isn't even CLOSE to what is pictured, it's a completely different style. I ordered this hookah for the specific look that was advertised. I checked with other websites selling this hookah and they send the vase that is pictured. Dont advertise one thing and send another and expect everyone to be ok with that! I spent a lot of money and deserve to get what I paid for. And I very much doubt the scuffs on my tray are from the making. They are very obviously scratches. No offer to return or replace anything. I will never order from them again.