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Hey fellow gamers,
I've run into a major issue on Kinguin and need your input. Despite having a clear purchase history on both the Kinguin site and PayPal, most of my acquired keys—over 100 of them—are mysteriously missing from my account. 🎮😟
Currently, only two or three are visible, and it's got me seriously concerned. Has anyone else experienced this?
I've reached out to Kinguin Support for help, but in the meantime, I wanted to give you all a heads up. Check your accounts, folks! If you've encountered something similar or have any advice, let me know.
Gaming community, unite! 🚨🎮 Let's help each other out.
Cheers,
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It's very likely you will get used or invalid keys from them, while they just give excuses to...
Dear Customer,
We regret to learn about the issue you encountered.
Please be assured that your keys are still accessible to you.
We have recently implemented a new policy regarding purchases older than 3 months, which involves archiving rather than removing them. You can easily restore the keys to your Inventory by selecting a dedicated option at the bottom of the list.
For detailed instructions and a visual guide, please refer to the following link: https://support.kinguin.net/hc/en-us/articles/17333879401373-Why-I-do-NOT-see-my-old-purchases-in-my-inventory.
We recommend clearing your browser's cookies and cache, or trying a different browser. Additionally, accessing the website in Incognito mode may also be beneficial.
If you encounter any further issues, please do not hesitate to reach out to us.
Best regards,
Weronika