Manager Ronnie Martin would not help us on a TV we bought from Target that was damaged before pickup. Employee said it was okay to pickup. TV was purchased 2 weeks before mother's 70th birthday so it took her a couple more weeks to have it installed. Manager Ronnie Martin also said that because after 2 weeks then we would have to go through the manufacturer. So they want us to pay for shipping and time and hassle over a mistake that they made? WOW. I guess they just lost a lifetime customer over 32 inch TV, hope it was worth it to you guys. I'm taking my business to Costco now with a much more reasonable return policy. Bye Felicia.