Tony H.’s Reviews of AutoAuctionMall & more

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Car Buying

8/16/19

This outfit is just a middle man. They'll only do what's necessary to get their cut. Once money is exchanged they will not respond. Their business model is to simply relist the inventory of major auction houses. So, go to the auction houses and make your purchases there.

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Peter A. – AutoAuctionMall Rep Over a year old

Dear Tony H.,

Thank you for your comment which we wish to address and respond to below.

As you know, we provide the general public access to dealer-only car auctions. This gives them the ability to buy a car from the same place where dealers buy their cars, before they mark them up, put them on their lot and sell to the public. As a result, you are paying below retail for these cars since these are wholesale prices.

You are partially correct above in that we are not the auction clearing house and so the client is not buying direct from the auction lot. However, unless you are a car dealer with a dealer’s license, you would NOT be able to buy from these dealer-only auctions directly. Our mission and goal is to provide the public with access to these auctions so that they do not have to pay retail prices to used car dealers who buy their inventory from these types of auctions.

For any person that purchases a car from our site, we charge a flat fee of $249 (if the vehicle price is below $3,500) or $299 (if the vehicle price is above $3,500). As mentioned, the only way that a customer would be able to purchase cars from these dealer-only auctions is if they had a car dealer’s license. Since most people do not, we charge a fee for this access. As we do not own the inventory but give you the ability to buy from these dealer-only auctions, this flat fee is our source of revenue. We do not mark up the prices of any vehicles sold on our site (unlike some of our competitors) so that you are able to get the same dealer-only prices from these auctions that a dealer would get.

Further, our customer service is top-notch and we go above and beyond to help customers both pre- and post-car purchase. When requested, we help organize shipping for clients who do not have the ability to pick up the car (we do not charge for this and shipping fees are paid directly to the driver), we help customers as much as we can with registration of the vehicle in their state, etc…

In all, we provide a value-added service to the general public (one which they would otherwise not have) and we are committed to ensuring that our customers have a good experience when buying from these dealer-auctions.

If we could be of further assistance to you in the future, please do let us know.

The Auto Auction Mall Team.