I had to cancel a trip to Brazil, booked through Travelocity.ca, because of Covid. Azul Airlines in Brazil has given me a travel voucher for the value of my bookings. Travelocity refuses to call Azul and Azul can only give refunds to the people that paid them (Travelocity). Travelocity keeps citing "Policy", but I am out almost $800. If I can call Azul direct on the 1-800 number, why can't Travelocity? When I call Azul, they say "Oh, Yes, the Voucher number is in your file. Thanks Travelocity!
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