This 1 star review is even generous for the unprofessional service we received. We purchased tickets online through their website and they called us from a phone number associated with "essential by nature" saying that they cannot book our trip without having us pay an additional $1000 per ticket as there were no seats available that day for the price we initially paid. After going back and forth for a bit with the sales associate giving different dates and prices they ended up cancelling our tickets. Fortunately our trip is not for a couple more months but this would have been such an inconvenient experience for anyone who was booking last minute tickets.