To R.

The detaielrs sent have been detailing for years and have ample experience, professional grade products and all proper equipment. When they arrived to do Tom Robert's vehicle, his vehicle was not in good condition. It had exidation all over the body, especially the roof. Tom did not pay to have the full vehicle buffed out even though we do offer that package. He only paid to have a few "spot scratches" buffed out, however the detailer did buff it out for him for FREE to be nice to Tom since the vehicle severealy needed it. He also did the full interior detail, waxed the vehicle, and shined all trim. After the service Tom complained that the detailer had left holograms from buffing and that he made his gray plastic bumper black. The detailers did explain to Tom after the detail that the paint was very bad before and that it did still have some imperfections and oxidation that did not come out but that they did remove 95% of it and it looks 100% times better. They also explained that the plastic bumper is deeper in color because it is hydrapted and has protectant on it. After the service Tom wrote in demanding we pay for him to repaint his bumper because it is now a very dark gray when before it was a light gray. We explained that his bumber is not permanently that color as it just has a protectant/wax and that he can remove it with a strong degreaser if he wanted or it will eventually wear away as waxes and protectants are not permenent. We also explained that repainting a bumper just because it is now hydrated and has a layer of protectant deepening the color would not be the best course of action as it is not permanent and can be removed. We did offer to have the detailers back out which Tom refused. He then went on to complain about marks from the buffing. We asked for photos of this which he refused to send. We then explained that after speaking with the detailer, we learned that it is not holograms in his paint and that it is just because his paint was in very bad shape and could not come out 100% in ALL areas. He replied with a OLD photo of his car stating showing NO oxidation, "It was NOT very oxidized. I can send you a picture I took of it a YEAR ago. The top was repainted about eight years ago and it was SLIGHTLY oxidized." This picture and information he sent was very far from the truth as we do have several photos and video of his car, before and after the detail. We replied to him with a photo that the detailer took showing that his entire roof of his car was basically white before when it was to be red and that the photo and statement he sent was not accurate. We also explained that the detailer buffed out his vehicle free of charge to be nice and restored the paint without charging him extra simply because he knew it was a concern on Toms. After explaining this to Tom that we cannot refund him for the detail as he got hundreds more in service than he ordered for free and that we can not pay to have a bumper repainted just because it is hydrated from protectants/wax on it deepending the color of the plastic... he then continued to spam us via email contacting us 5-7 times within an hour. His emails state things such as, " You are not even on the same league as I am. You obviously very stupid. I don’t know how you could possibly be in the position you are in. ", "You don’t even know what detailing means.'". And "You clearly are incompetent. " Please let me know how I can attach photos to this complaint as we have ample proof of everything I have stated here.