My daughter has bought a dress 2 times of Dylan and queen site first time she was happy,,, second time she didn't like the dress wat came with diamonds and studs falln off dress and she was unable to attend her formal,,, It cost me to return the dress back to them witch they said I would gt a refund,,, I have emailed every day and got no reply ive also went on to live chat and got no answers either,,,, I would advise any1 not to buy here as ul never get ur money back,, im very angry that there sitn with dress and money and we have nothn,,,,, they don't even have the decentcy to answer us never mind pay us back, I will never ever let my daughter buy from these people again,,,,,, they false advertise and don't treat people with respect all they want is ur money,,,,,,,,,,
Dear customer,
Thank you for sharing your experience with us. You may not ordered from us, you may purchased from dylanqueen.co.uk, a similar site that use our trademark DylanQueen, please check again. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
Please sent us your email or contact our customer service and we will try our best to help you out. We are glad to help you!
DylanQueen.com after-sale service team.