Recently have 2 units & cleaning out 1 & its an easy process returning & actually gettin units here! Have never had such aweso. E customer service!:)A+++++ i firget her name at the front desk shes been here 15yrs i think? Shes the most AMAZING PERSON IVE EVER MET! :) MAKES ME FEEL WELCOMED & HAPPY TO ANSWER ANY QUESTIONS! NOTHING LUKE MY LAST experience with a diff. Storage company! They r rude! Im recommended this to everyone! Great job it makes the whole thingbeyter!