Tracie W.

One of Lyft's drivers reversed into my brand new car, ask me not to call the police and apologized profusely. When I made a Lyft claim I had not heard back from any one in almost 8 months when I finally started the hunt to talk to someone about they gave me the run around for another 2 months until I finally received an mail from a supervisor. It took me 4 times following up with the supervisor to actually get a response to where he says their driver said I rear ended her and it was her word against my word unless I had proof (photos, police report, and a witness.) I provided all three of those things to this "safety agent" and then when I followed up he blocked my emails and I kept getting "your message is not able to be delivered to..." This is just not right! I am definitely not recommending tis company to anyone and I will not use Lyft at all in the future. They are just shady. Now I have to come out of pocket $800 to fix my car.