I believe this program works for many, however, customer service is horrible. They were extremely rude and refused to answer my question... how to cancel or place on hold my membership due to job loss. They passed me off to 4 different representatives and "accidentally" disconnected my call. When I contacted them immediately after, I was kept on hold for 39 mins and then the representative rattled off a scripted response, told me good luck and hung up. I was beyond shocked, especially due to my remaining friendly throughout the entire exchange. I will never return to WW!