Tracy F.

After 4 years of satisfactory service, Skynova has placed a "block" on my email address for my original account and I have not been able to access it for the last two months. That email address is *******@cox.net. I tried to call but the recorded message directs me to communicate via email and doesn't provide an option to leave a voice mail message.

My emails to Skynova trying to resolve this issue did not get a response. (maybe because there is a "block" on that email address?) I sent three or four emails over the past few weeks.

When I tried to contact support via the website, I got an auto response that says, "This e-mail address has bounced before and cannot be used again. If you are certain that it is correct, contact support at *******@aynax.com to remove the block."

In the meantime, Skynova continued to bill me monthly for a service I could no longer access.

I tried emailing from another email address and still received no response. (maybe because that other email address is not recognized as being a current customer in the Skynova database?) The note above the auto response stated, "If you already have an account, please sign in first so we can help you faster (your query will be linked to your account).

That left me no other option but to dispute the charges with my credit card company since I was getting charged for a service that I was no longer able to use.