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I ordered a moses basket 3 weeks ago for delivery within 3-5 days. Evri aka Hermes sent a delivery email for afew days later and i received nothing! Contacted customer services to be told their opening an investigation. I have no item delivered proof from Evri yet Matalan will not refund me! I have to wait for this investigation which has been goin on for 5days now. Bare in mind i am about to have my baby tomorrow and nowhere for him to sleep! Sort yourselves out Matalan. I am stressed out enough as it without all this messing about!
Tip for consumers:
Dont bother Matalan are not reliable
Products used:
Non cos i didnt receive it!
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Empty.
As embarrassing as this is I feel I have to share my experience of one member of staff and...
