I would not recommend this holiday rental company at all, or the property we were looking forward to staying in, we paid a big' deposit and understand no refunds HOWEVER we are in unprecedented times and hoped the owners would bend a little... but no only 6 days paid £1400 deposit for June 2020 and they offered to rebook between Nov -March 21? Low season with a big family! In Newquay! So have lost all that money I wish someone could help but HomeAway have done nothing and I don't even have an account now... I would NEVER use HomeAway again