Tracy R.

I have been with this center for almost 2 years. I have state funding due to my child falling under foster care guidelines. The center is very aggressive. They told me my child could no longer attend while I was getting things worked out with the state, while I was in communication with them every step of the way during the renewal process. They send passive aggressive emails ALL THE TIME about unloading funds. Saturday was October 1, because I hadn't had time to call and release the funds & today is only the second business day of the month, I had planned to today. I received an email that states my child cannot attend ONCE AGAIN until funds are unloaded. Really? They have never not been paid, usually it's very timely but this is the 2nd time in 2 months this Teresa thinks its okay to drop threats and bully the customers. That is poor customer service and if that is how she treats people, they should consider replacing her with a better person more capable of being the "face" of the Franklin site.