Thumbnail of user tracyr660

Tracy R.

Contributor Level

Total Points
80

1 Review by Tracy

  • Ardene

10/16/22

Ordered 3 pairs of shoes that I placed in my cart today. At checkout the total was 35.00 for the shoes. Hit pay 192.00 came off my credit card. Apparently your cart saves old stuff that you placed from long ago but doesn't actually show the items in your cart until you recieve the order email confirmation. Very sneeky Adrenes... this what you resort too to make your money. Is business that bad?
You should be ashamed of yourself. Called customer service minutes later and they are unable to
Cancel or modify the order once placed... useless! I can assure you all the cheap China BS items you sneeky made me paid for will be returned the second i get the opportunity. Ill never again be shoping here again.

Service
Returns
Thumbnail of user chantalg37
Chantal g. – Ardene Rep

Hi Tracy. We're sorry to hear you had trouble placing your order. Unfortunately, we are not able to modify or cancel orders once placed, as indicated at the checkout screen on our website. You may copy and paste the link below and follow the instructions in order to return the items that were ordered in double and get refunded onto the original method of payment used. We apologize for the inconvenience.
https://www.ardene.com/ca/en/easy-returns/03.html

Tracy hasn’t received any votes.

Tracy hasn’t received any thanks yous.

Tracy doesn’t have any fans yet.

Tracy isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user elvira.hambrook
Elya H. reviewed Ardene
4/25/24

Horrible refund policy. On a top of deduction $ 5.00 restocking fee, they don't refund shipping (...

Thumbnail of user chantellebic
12/4/23

First off they didn't send me a confirmation letter or order number it took so long to get here...