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Don't use them! After care absolutely diabolical - we had a Samsung fridge freezer delivered, damaged, we paid for our old fridge to be taken away, the damage they made to our newly laid floor is heartbreaking, when removing, they tried to tell us it was nothing to do with them take it up with the delivery company, although they organised delivery and removal, we did ask arrow who advised us to take our complaint up with appliance direct, appliance direct did not want to know until we stated that under the consumer rights act 2015 it was there responsibility they then asked us to send photos, which we already had sent twice before, we did this over 2 1/2 months ago and they are still choosing to ignore us, hoping we will go away. So upset should of gone to AO
Tip for consumers:
Just so upset they choose to ignore our complaint, the floor damaged had only been laid at a cost of £3000
Products used:
Samsung Fridge Freezer
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