Use the online support if you have a problem. Prompt replies within 24 hours. You just have to be proactive with any problems. I didn't have 2 of 4 items ship, but now I have 3 items and a refund for the 4th. One dress was very cheaply made, but is was so inexpensive I wasn't surprised. The bathing suits are fabulous! Two suits for less than the price of one at other shops. Be careful of sizing, check the charts. And shipping is slow, but worth the wait for our first order! I will order again.