Tracy V.

This is my continued review of Wayfair. So the sectional that was lost never was found, the set that was supposed to be shipped on Aug 1st, got the text saying it was, never shipped 3 weeks later they're saying it's still waiting to be shipped, then it takes a month to get here so I'd get it sometime at the end of Sept. Who knows, since they keep telling me it was going to ship and it still hasn't, but just in time to cover it for the winter. I told the manager if your telling me that you can't guarantee that it's going to ship next week then cancel it. Next thing I know, it's cancelled. Sooooo maddening, no apology again, not even an email from her saying she's going to cancel it, just the standard email. The only reason Wayfair stays in business is because of all the little things they sell. Because I've read a ton of reviews about these guys even the employees hate working for them. Buy from someone else if your buying big, they don't have their own shipping company to get it done right. They could care less if your having a problem with your order. When you call customer service those ppl are friendly, but the minute you have a problem they'll act like they care but in the end they don't. I could've been enjoying my outdoor sectional for 2 months if I had bought it from someone else but now I get to wait till next year to enjoy it.