Travis C.

CarGurus gives small dealerships the impression that they will create tons of customer leads for them when in actuality they only create a additional bill for that small business. Our small business was lured into a contract with them with promises of great customer turnover. CarGurus created no additional foot traffic or generated no phone calls or inquiries about our inventory. We were locked into a contract that we could not get out of and there was no adjustment to the pricing. We called to cancel the services and were told that there would be no cancelation until the end of the terms and even when the terms were done you still had to cancel at least 30 days out, or you would be billed for services for the next month. We spoke to a representative named Kevin Nylander who was by far not the nicest individual at all. We explained that companies like CarGurus were helping to put small businesses out of business during these times of Covid 19 by locking small companies in to contracts and charging them for services that were not producing any results. Franchise Dealers may be able to afford these monstrous rates but our small independent dealership certainly could not afford it. He simply responded snidely " read your contract buddy, don't give me that." I then at that point asked to speak to a supervisor, which at that time he said there was none. I am simply trying to keep the doors to our business open during these tough times, and am only looking for a small sense of humanity from this Gigantic corporation called CarGurus.

Yelp made it right with me by issuing a repayment of the funds that were taken. They also issued a 300 advertising credit that I never used because of fear that the same problem would reoccur if I used it.

I placed a order two weeks prior to the day to be delivered. It was for a friends birthday to be delivered to the school where they worked. The order did not arrive on the day that was promised and the next day when the order arrived was at the end of business day when they were leaving the school (another day was almost missed). The birthday was ruined because of 1800flowers not delivering on the day they were promised. I had to go pick up another arrangement that day from a local distributor. Also when the flowers that were shipped did arrive, they died less than 5 days later. The quality of the product was horrible. I am completely dissatisfied. The flowers from the local distributor lasted over two and a half weeks. To resolve the complaint they issued a lame 20 credit off my next purchase. A credit that I will never use because I will not be spending any more money with this company. The Birthday was ruined because of 1800flowers.