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They sent me the printer but it was broken and they sent me it back still broken until finally replacing the unit. The employees are great and I feel bad that they have to work for a company with such ridiculous policy's. I had to ship in the printer to get a screw replaced instead of just getting a replacement screw. The printer is okay when it works and gets the job done really good for the price.
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Trent,
I apologize for the issues you had with your printer and the policy you encountered. If you wouldn't mind reaching out to me at escalations@monoprice.com and providing a little more info around your experience, I would be happy to look into it to see if our policies can perhaps be improved, or at least explain why our policy is there in more detail.
Paul S.
CS Manager