Tt G.

I used to like them because they're an authorized retailers of products that I enjoy but are very expensive so I don't want to risk that they are Fakes from a 3rd party and they had decent promo codes on a regular basis. HOWEVER, after being a customer of theirs for over 4 years and spending more money than I care to admit they would not give me a simple return of one item.(It was supposed to be hypoallergenic and fragrance free, it wasn't and it caused a reaction.) I was absolutely shocked. They simply wouldn't allow me to return a product and get a store credit. As a loyal customer I was livid. Literally spent thousands of dollars and asked for 1 return just a few days after I recieved the package and they wouldn't offer a credit or discount or another product or anything. I am no longer a customer for a store that won't allow returns or exchanges in any form. Other stores are simply better about this. 1 return in 4 years of shopping! Give me a break skincarerx!