We recently rented a home* in Ludlow, VT. It claimed to be 4 bedrooms but was only two. It had a $170 cleaning fee but had 30 bags of trash (i. E. weeks of trash) at the front door when we checked-in.
There was zero maintenance done to the front - only entry - walkway which was all ice.
When we tried to contact the owner/host we received no response. Then, prior to checkout we used "resolution center" to try to contact the owner/host. This was a waste of time as the response from Airbnb was, essentially, "too bad". They stated that its up to the owner to provide any refund. In other words, Airbnb offers zero assistance after you use their site to find a decent and clean place to sleep.
We have now opened a dispute via PayPal but that will take some time. And then we may have to dispute the charge through the credit card...
Anyway, I can only recommend you use this "service" if everything is completely up front and the owner/host is someone trustworthy.
*the home was 227 Preedom Hill Road S, Ludlow, VT. Suggest you stay away...