I've been ordering through this website once or twice per year for maybe a decade and never once had issues with the company or product itself. This past Halloween, the parcel company lost my order. I contacted SpookyEyes customer service and they responded quickly with swift action, shipping replacements that arrived from overseas within 3 days. Typically, I do the standard shipping and have always received my order within 7-10 days or less. I see many negative reviews that mainly deal with logistical delays/losses, which seems to be more of an issue with the parcel services or customs than the actual company itself. I've referred several friends to this website over the years and all have been highly satisfied with the results, the vast majority placing additional orders from then on. To summarize, this company rocks!